Reviews

Our Police Department began the process of searching for a new CAD and RMS system several years ago. During that time, we met with numerous vendors offering a wide range of services. We ultimately moved away from our previous dispatch system because it failed to keep pace with necessary updates, which negatively impacted both functionality and customer service.

After evaluating multiple options, we selected Enforsys. From the outset, we worked closely with David and John, both implementation specialists and system administrators. They presented a reliable platform that met the needs of our medium-sized department and delivered exceptional value in terms of usability, functionality, and overall performance. We began the onboarding process several months prior to launch, during which John provided critical guidance while helping us build the system’s infrastructure. As our go-live date approached, the Enforsys team ensured that we were fully prepared for the transition.

Our department requires a three-service approach for CAD and RMS, with integration across police, fire, and EMS dispatch and records. The system successfully met all of these operational needs.

During launch week, Enforsys deployed a team of active and retired law enforcement professionals and dispatchers to our headquarters to train officers and support staff. They spent several days on-site providing hands-on instruction, and as we went live, they remained present to ensure a smooth transition and address any issues in real time.

The system itself is not flashy—and that is a strength. It is practical, efficient, and built for real-world public safety operations. Our dispatchers, who regularly use multiple platforms, consistently report that Enforsys is the most streamlined and intuitive system they work with. From a records and case management perspective, the system excels at organizing and consolidating documentation. We have seen significant cost savings related to paper and file storage, as many reports and forms have been successfully converted to digital formats that are easy to access and transmit. This has also improved our response time for records requests and increased overall efficiency.

What has impressed us most, however, is the level of customer service. It is invaluable to know that when an issue arises, we can reach a knowledgeable, in-house professional who understands both the system and law enforcement operations. Even months after go-live, the implementation team has remained engaged, responsive, and receptive to feedback and improvement suggestions.

One notable example involved our overnight parking portal, which needed to be temporarily disabled due to an impending storm. John, our primary point of contact, was able to assist immediately. That request ultimately led to the development, beta testing, and deployment of a new system feature within just a few weeks—no small accomplishment in the CAD/RMS space. This responsiveness speaks volumes about the team’s commitment to both their product and the agencies they serve.

Like any system, there are always opportunities for improvement. What sets Enforsys apart is their willingness to listen, adapt, and actively support their clients. Their guidance throughout the transition significantly reduced the burden on our department.

As we approach one full year on the system, we are pleased to report that both the performance of the platform and the quality of support have remained consistent. The system has proven reliable and has meaningfully improved our operations compared to our previous solution.

I confidently recommend Enforsys to other agencies, due in large part to the dedication and professionalism demonstrated by John, David, and the entire implementation team throughout our transition and beyond.

I moved to the cloud for several reasons, but the most important was security of my Departments RMS data. With the constant threat of Cyber-attacks moving to the cloud enhanced the security of the current and archived data by removing the server from the internal network […] A couple of other reasons were interoperability, redundancy and information sharing with other PSAPS who use Enforsys within my county. During Covid I lost 90% of my dispatch staff and almost had to rely on another PSAP to dispatch for police fire and EMS.

As a contingency plan Enforsys was able to set up a login so another PSAP could connect to my department’s RMS through the cloud and seamlessly dispatch, create CADS and capture all the data as if it was being done in house.

Lastly was the cost: it was time for a server upgrade and with the ever-increasing costs of servers, maintenance, and IT support, it was cost effective to go to the cloud and have one vendor handle everything related to the RMS platform

We have used Enforsys for over 20 years. During this time period we have found them to have delivered a superior product when it comes to multijurisdictional dispatching and reliability. We dispatch for over 20 agencies, Police, Fire, and EMS. It has been a great tool for our dispatchers and takes a lot of the decision making out of their hands when it comes to recommending units.

Their software incorporates a number of add on functions to facilitate notifications to first responders. This includes text paging, hot printers, interface with third party alerting services, and mobile units.

They have prompt and courteous customer service. Their technicians work hand in hand with our CAD administrator to provide constant updating and implementation of requested changes to the software as our work requirements evolve.

The Sea Isle City Police Department is a returning Enforsys customer. We had used Enforsys the first time for about 10 years, tried another system, but came back to Enforsys in 2019. We have found the Enforsys system to be the most robust and user-friendly. Their customer service is the best-in-class. They not only continue to innovate their products but also are sincerely interested in addressing customer suggestions, ideas, and concerns. They incorporate improvements into the software at little or no cost to their customers. They deliver on the promise to provide a system to support officer safety. The new NIBRS platform, completely integrated with their software, is one example of their leadership in providing CAD/RMS solutions in New Jersey. I have and will continue to recommend Enforsys to other police departments.

We have been pushing for more and more use of the CAD instead of forms and reduce the amount of paperwork being filed. The CAD has been able to do so much for us. Love working with you guys!!

The customer service is second to none in the industry and now we have the added benefit of having the ONLY integrated NIBRS reporting system that makes the transition seamless.

I would like to thank your team, particularly John Zeller, Vincent Tortoriello and Reinaldo Borrero for their efforts. Not only did they exhibit their technical abilities, they also exhibited their ability to work confidently with other IT professionals in order to resolve our issues.

The River Vale Police Department has been a customer of Enforsys since 2003. Enforsys Polisys CAD and RMS suite has proven to be a dependable and established product that will suit the needs of any department, large or small. Customer service second to none and software so user friendly you are up and running in no time!

I just wanted to thank you and your team for their assistance in bringing Enforsys [CAD/RMS] back on line for us. […] our Enforsys server went down and was unable to restart due to RAID controller failure. […] Your team was able to assist and guide me on the best methods to accomplish this. They had spent many hours, including John Zeller who spent several hours on site to assist.

In Livingston we have been using Enforsys since about 2008. Its ease of use and ability to search past calls make it perfect for our agency. The latest version makes it very easy for officers to enter notes into the CAD system as well. We would recommend this product for all police agencies.