24/7 U.S. Based Customer Support
Have you been given a remote session key by Enforsys Support and are looking for the remote assist link?
Our law enforcement customers work around the clock serving their communities. Enforsys provides unsurpassed reliable general support for its law enforcement products 9 am-to-5 pm, and emergency support 5 pm-to-9 am: 24/7/365 coverage, always U.S.-based, always experienced Enforsys technicians. In fact, all our support personnel are New Jersey-based, and are known by name by many of our customer contacts. They are all CJIS-training certified and have been fully background-checked.
Enforsys enables multi-channel access for customers to request help: by phone; by email; and by customer portal. They receive updates on problem status and escalation. Support personnel work down the hall from developers and can access assistance at any time in addressing issues.
Our remote access software used to access customer systems is fully encrypted and does not require access to RDP ports and requires two-factor authentication. All sessions are logged for audit purposes.
Enforsys support is always available to help customers.
[email protected]
Tel: 973-576-9000 ext. 1